Question 1

Where can I purchase Dusk & Bones products?

Accepted Answer

You can shop our collection through our official TikTok Shop for live reveals, Shopee (Thailand), or our Etsy International Store for worldwide delivery.

Question 2

Are your products cruelty-free?

Accepted Answer

Yes. Dusk & Bones does not test on animals.

Question 3

Will sold-out items be restocked?

Accepted Answer

Not always. Some releases are limited and may never return.

Question 4

Can I change or cancel my order after payment?

Accepted Answer

Once an order is confirmed, changes or cancellations are not guaranteed.
Please review your order carefully before completing payment.

Question 5

What should I do if I have sensitive skin?

Accepted Answer

We recommend reviewing the ingredient list carefully and performing a patch test before use.
If irritation occurs, discontinue use immediately.

Question 6

How long does international shipping take?

Accepted Answer

For orders via Etsy, shipping typically takes 7–14 business days. Every coffin palette is securely packaged to ensure it arrives safely at your doorstep.

Question 7

How can I contact you?

Accepted Answer

For inquiries regarding orders or products, please reach us at:
dusknbones@gmail.com
Responses may take time, but they are never careless.

FAQ

Frequently asked questions